Refund Policy

1. General Policy

Due to the customized, time-intensive nature of our services, refunds are evaluated on a case-by-case basis. We strive for complete client satisfaction and will work to resolve concerns before considering refunds.

2. Free Manuscript Audit

The free manuscript audit is complimentary and carries no obligation. No refund applies as no payment is collected.

3. Editing Services

Before Work Begins: Full refund if services are cancelled before any editorial work commences.
During Work: Refunds for unused portions of the project may be granted, less any work completed and non-recoverable expenses (e.g., researcher fees).
After Delivery: No refunds after manuscript delivery, as the service is considered fully rendered. We offer revision rounds as specified in your agreement to ensure satisfaction.

4. Ghostwriting Services

Before Work Begins: Full refund if services are cancelled before any writing or research begins.
During Work (Outline/Research Phase): Refund for unused deposit, less work completed to date.
During Writing Phase: No refunds once manuscript writing has commenced, as the work is highly personalized and non-transferable.
After Delivery: No refunds after manuscript delivery. We offer revision rounds as specified in your agreement.

5. Cover Design & Interior Formatting

Before Work Begins: Full refund if cancelled before any design work starts.
During Concept Phase: Refund for unused deposit, less concepts presented and time spent.
After Delivery of Final Files: No refunds, as the design work is complete and files have been transferred. We offer revision rounds as specified in your agreement.

6. Publishing Consultation & Distribution Services

Before Work Begins: Full refund if cancelled before any consultation or research begins.
During Service: Refund for unused time, less work completed to date.
After Service Completion: No refunds after delivery of the final report or completed service (e.g., ISBN registration, distributor setup).

7. How to Request a Refund

To request a refund consideration:

1. Contact us at info@publishspark.com with your name, project details, and reason for request.
2. We will review your request against the terms of your service agreement and this policy.

3. We aim to respond within 3-5 business days.
4. If approved, refunds are issued to the original payment method within 7-10 business days.

8. Non-Refundable Items

The following are typically non-refundable once incurred:

• Third-party fees (e.g., ISBN purchase, distributor setup fees)
• Non-recoverable expenses (e.g., researcher fees, special software licenses)
• Work completed and accepted by the client
• Custom-created materials specific to your project